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• How do I restore my subscription on another device?
  You can restore and use all In-App purchases, including subscriptions, across multiple devices as long as you are using the same Apple ID to both ...
• How do I access the Scoreboard Settings?
  On the ScoreCam app you can do this two ways: (1) Go to Settings (gear icon on the top right of the page) -> tap ...
• How does the 1-Week Free Trial work?
  When you purchase the 1 Month or 1 Year subscription you have 1 FREE week to evaluate ScoreCam using the version you pruchased. Payments will ...
• How much space do I need for my videos?
  Space requirements depend on the recording quality you choose. Here are approximate sizes per minute of footage: 720p @ 30fps — ~40 MB/min 1080p @ 30fps (default) ...
• How do I get a refund or cancel my subscription?
  If you unsubscribe before your FREE, 1 week trial ends, you will not be charged.   If you are past the free week, you could try to ...
• How do I lock the focus on ScoreCam and turn off auto focus to prevent focus hunting?
  To turn off/disable auto focus, tap and hold on the center of the screen, and at the top of the page it should say in ...
• How do I create custom team colors?
  Tap the color swatch next to the team name in Scoreboard Settings to open the color picker. You can choose from the color wheel, enter ...
• How do you connect a remote to ScoreCam?
  Scoreboard Remote connects to ScoreCam over Bluetooth. No pairing code, PIN, Wi-Fi network, or internet connection is required. To connect: Make sure Bluetooth is enabled on both ...
• How do I upgrade from a monthly subscription to a yearly subscription?
  First thing to do is to make sure you cancel your subscription to avoid auto-renewal. Your monthly subscription will be valid until the expiration date. ...
• How to switch (or change) the scoreboard?
  To switch (or change) the scoreboard, launch Scoreboard Settings, which can be accessed two ways: (1) Go to Settings (the gear icon on the top ...
• How do I disable the audio and still record video? Or remove the audio completely before sharing?
  You can remove audio before recording a video by going to ScoreCam Settings -> Camera Options -> Show Audio Control (enabled), then press done. After, ...
• How to connect Bluetooth on the Scoreboard Remote app
  Scoreboard Remote connects to ScoreCam over Bluetooth. No pairing code or internet connection is needed. To connect: Enable Bluetooth on both devices (iOS Settings, Bluetooth, ON). Both ...
• How do I stream to Facebook Live? (setup, persistent stream key, and going live)
  Yes, you can stream to Facebook Live directly from ScoreCam with your scoreboard embedded in the video. ScoreCam offers two ways to connect, plus a ...
• How can I get login credentials added to the rtmp custom stream?
  ScoreCam Live Stream login credentials are supported: Stream Link field can now have the following format: rtmp[s]://[username:password@]hostname/app(bracketed items are optional. Don't use the [] of course) Example: rtmps://steve:my_password@live_stream_host.com/live   ...
• How do I connect with a rtmp provider (DaCast) that has a username and password?
  The Stream Link field has the following format: rtmp[s]://[username:password@]hostname/app (bracketed items indicate optional values so don't actually use [ ]'s) For example: rtmp://steve:my_password@live_stream_host.com/live   ...
• How do I contact support?
  To contact support from either the ScoreCam or Scoreboard Remote app, tap Settings -> Send Feedback/Bug Report (towards the bottom of the page).  ...
• How do I get my video to record in landscape mode?
  Sounds like the orientation is locked on your device. Here is how to change this: Change or lock the screen orientation on iPhone ...
• How do you identify an overtime period (or 'FINAL') on the Longboard, Longboard (Clock), or soccer scoreboards?
  Launch Scoreboard Settings > Team Names, Colors & more > Game Type (at the bottom of the page) then "Tap to add" (at the bottom ...
• How do I check how much space I have on my device? Sometimes I am running out of space while recording and it is causing a crash.
  Go to your device's Setting app -> tap on "General" -> tap on "iPhone Storage" For additional information, seee this link: How to check the storage ...
• How do I go to the Scoreboard Settings from the ScoreCam app?
  The easier way to go to the Scoreboard settings is to tap and hold on the actual scoreboard (this will take you directly to the ...
• How do I set up ScoreCam to use the Live Streaming Service Dacast?
  It is straightforward, as far as live stream setup goes. Here is a reference from Dacast as well. On Dacast: open the Encoder Setup page and ...
• How do I display and manage the Branding images on screen?
  Branding and ad images are managed per Scoreboard Profile. Open Scoreboard Settings → Branding to add images, and each profile can hold up to five ...
• How do I set up live streaming for the first time?
  Setting up live streaming in ScoreCam is easy. A step-by-step Live Streaming Setup Wizard guides you through it. To open the wizard: Go to ScoreCam Settings. Turn on ...
• How do I capture a highlight clip during a recording?
  The Highlights feature lets you tag key moments while recording — ScoreCam clips that segment and saves it separately from your full recording. Step 1: Enable ...
• How do I tell my ScoreCam apart from others at a tournament?
  When Scoreboard Remote connects to ScoreCam, it shows a list of nearby ScoreCam devices by name. By default, each device appears using its iPhone or ...
• How do the Baseboard II on-screen controls work?
  When Baseboard II is the active scoreboard style, a control panel appears on the right side of the camera view with five columns and a ...
• How do penalty timers and the power play clock work on Hockeyboard?
  The Hockeyboard includes built-in penalty timer support. Penalty controls are always visible on the operator panel and are available from Scoreboard Remote — you do ...
• How do different recording and streaming settings affect heat on my iPhone?
  ScoreCam does demanding video processing that makes it more heat-intensive than a standard camera app. The table below shows the relative heat load for common ...
• How do I show OT, Overtime, or a custom label instead of a period number?
  ScoreCam’s period pad isn’t limited to numbers — you can enter any short text label, and it will be saved for reuse. From the on-screen controls: ...
• H.264 vs High Efficiency (HEVC): which video codec should I use?
  ScoreCam records with High Efficiency (HEVC) by default on devices that support it. HEVC gives the same visual quality as H.264 in roughly half the ...
• How do I enter exact scores, periods, and clock times with the number pad?
  ScoreCam lets you type an exact value on the scoreboard instead of tapping up or down repeatedly. This works from the on-screen scoring controls, and ...
• How do I stream to X (Twitter)?
  Yes, ScoreCam can stream to X (Twitter) using X's live RTMP setup. You need an X Premium subscription, which is what unlocks live streaming on ...