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• How do I restore my subscription on another device?
  You can restore and use all In-App purchases, including subscriptions, across multiple devices as long as you are using the same Apple ID to both ...
• How do I access the Scoreboard Settings?
  On the ScoreCam app you can do this two ways: (1) Go to Settings (gear icon on the top right of the page) -> tap ...
• How does the 1-Week Free Trial work?
  When you purchase the 1 Month or 1 Year subscription you have 1 FREE week to evaluate ScoreCam using the version you pruchased. Payments will ...
• How much space do I need for my videos?
  On average you are going to need approximately 40MB per minute for HD video (at 1080p). So a 10 minute video will consume almost 400MB ...
• How do I get a refund or cancel my subscription?
  If you unsubscribe before your FREE, 1 week trial ends, you will not be charged.   If you are past the free week, you could try to ...
• How do I lock the focus on ScoreCam and turn off auto focus to prevent focus hunting?
  To turn off/disable auto focus, tap and hold on the center of the screen, and at the top of the page it should say in ...
• How do I get the teams colors on the scoreboard to match the uniform colors of the teams (if I don't see their colors in the selections available on the app)? Or how do I create custom colors for the teams on the scoreboard?
  You can use any color by entering in a HTML HEX color code available at the bottom of the "colors" screen in Scoreboard Settings. Here is ...
• How do you connect a remote to ScoreCam?
  Before downloading both Scoreboard Remote and ScoreCam, make sure both devices meet the following requirements and support BTLE (Bluetooth Low energy or Bluetooth 4.0): iPhone 4S or better iPad 3rd ...
• How do I upgrade from a monthly subscription to a yearly subscription?
  First thing to do is to make sure you cancel your subscription to avoid auto-renewal. Your monthly subscription will be valid until the expiration date. ...
• How to switch (or change) the scoreboard?
  To switch (or change) the scoreboard, launch Scoreboard Settings, which can be accessed two ways: (1) Go to Settings (the gear icon on the top ...
• How do I disable the audio and still record video? Or remove the audio completely before sharing?
  You can remove audio before recording a video by going to ScoreCam Settings -> Camera Options -> Show Audio Control (enabled), then press done. After, ...
• How do I connect to Bluetooth on the Scoreboard Remote?
  To connect to Bluetooth from the Scoreboard Remote app, go to Settings (top right corner of the page) -> enable (turn on) "Show Controls Area" ...
• How can I get login credentials added to the rtmp custom stream?
  ScoreCam Live Stream login credentials are supported: Stream Link field can now have the following format: rtmp[s]://[username:password@]hostname/app(bracketed items are optional. Don't use the [] of course) Example: rtmps://steve:my_password@live_stream_host.com/live   ...
• How do I connect with a rtmp provider (DaCast) that has a username and password?
  The Stream Link field has the following format: rtmp[s]://[username:password@]hostname/app (bracketed items indicate optional values so don't actually use [ ]'s) For example: rtmp://steve:my_password@live_stream_host.com/live   ...
• How do I contact support?
  To contact support from either the ScoreCam or Scoreboard Remote app, tap Settings -> Send Feedback/Bug Report (towards the bottom of the page).  ...
• How do I fix the following error when trying to connect the Scoreboard Remote: Peripheral Connection Failure. Peripheral failed to connect. Error: Error Domain=CBErrorDomain (or CBATTErrorDomain) Code=14 "Peer removed pairing information" UserInfo={NSLocalizedDescription=Peer removed pairing information}
  This appears to be an iOS 13/14/15 bug. Apparently ScoreCam has lost the pairing/bonding information for the Scoreboard Remote device or it's been corrupted somehow. ...
• How do I get my video to record in landscape mode?
  Sounds like the orientation is locked on your device. Here is how to change this: Change or lock the screen orientation on iPhone ...
• How do you identify an overtime period (or 'FINAL') on the Longboard, Longboard (Clock), or soccer scoreboards?
  Launch Scoreboard Settings > Team Names, Colors & more > Game Type (at the bottom of the page) then "Tap to add" (at the bottom ...
• How do I check how much space I have on my device? Sometimes I am running out of space while recording and it is causing a crash.
  Go to your device's Setting app -> tap on "General" -> tap on "iPhone Storage" For additional information, seee this link: How to check the storage ...
• How do I go to the Scoreboard Settings from the ScoreCam app?
  The easier way to go to the Scoreboard settings is to tap and hold on the actual scoreboard (this will take you directly to the ...
• How do I set up ScoreCam to use the Live Streaming Service Dacast?
  It's fairly simple, as far as Live Stream Setup goes. Here is a link to reference as well. (Perhaps someone can convince Dacast to post ...
• How do I display the Branding images on screen?
  You can toggle the branding image from the branding configuration settings (i.e., Scoreboard Settings > Branding) by enabling the "Show" toggle. This is the way ...