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• How often will the actual tournament results be updated? (i.e. When I click on the downloads results button sometimes the latest results do not show up)
  The men's NCAA and NIT brackets will be updated within 10 minutes of each game's ending. The women's NCAA bracket will be updated 1-3 times ...
• How do I upload my web report files to my ISP?
  Typically you would use an FTP client. There are literally hundreds of these clients, some free and some paid. If you pay, make sure you ...
• How hard is it to set up a Office Pool Web Site?
  Once you input all the data (i.e. Brackets) and then set up your reports they way you'd like it's just a matter ofselecting the Reports ...
• How come I am not getting emails from my players when they fill out the Web Entry Form?
  There could be many different reasons for this. Unless your players are being directed to an error page after filling out the form then the email ...
• How do I get rid of the email address on the Individual Brackets?
  Go to Preferences, Reports tab and then deselect the “Include Email on bracket” preference. You will then need tore-generate the Reports by making a change ...
• How do I add a logo (or make changes) to the Web Reports that are generated from OfficePool?
  Using an HTML editor you can modify the ‘ReportTemplate.htm’ found in the Templates folder (Reports -> Show Templates Folder menu item). You can  add/modify anything ...
• How do I export a list of everybody's picks onto an excel spreadsheet round by round? The only option I see is for the Final Four on to the championship game (by exporting a Standings Report, for example). What I need is ALL the users picks.
  You can export the entire file's contents using the File -> Export menu item and then choosing the Excel option. This will get you all ...
• How to I clear or erase a pick?
  You have two choices: Right-click on a bracket and select the "Clear Pick" menu item from the contextual menu Hold down the Option key (Macintosh) or the Alt ...
• How can I omit email address from individual brackets? It's not an option when individual brackets are generated.
    Assuming you mean when you don't use the Javascript brackets option... You would need to modify the bracket template. Here are the steps: Select Reports -> ...
• How do I import brackets by copying and pasting method on the Import page?
  The simplest way to import emails one at a time is to open the email and select the Gray text at the bottom, which starts ...
• How do I import a batch of emails using Gmail or Yahoo! mail?
  Here is a link for Gmail: http://www.google.com/support/forum/p/gmail/thread?tid=212fc13266d74bb9&hl=en For yahoo! Mail you would also do something similar (i.e., Setup/read your Yahoo Mail from within a program like ...
• How do I change the look and feel of the Web Entry Form?
  There are templates that can be editied directly within OfficePool or copy/paste contents into an HTML editor. To access this template select the Reports -> ...
• How come when I "Build Website" some reports are not being generated (Like the Standings Report)?
  Go to Preferences (OfficePool 2012->Preferences [Mac] or Edit->Preferences [Windows]) and select the Reports tab. Make sure that the Rows Per Page for Web Reports preference ...
• How many people can partipate in our pool?
  There is no limit except to what your computer (and patience) can handle... The most time-consuming and computer intensive tasks are generating the possible outcome ...
• How does the "Show Movement on Standings" work? I looked at the standings and enabled the "Chg" column and always just see hyphens (--).
  This preference is related to the "Baselines" feature (Reports -> Baselines... menu item). There is a help section tab when you select this feature. It ...
• How do I turn off the Possible Outcome calculation. I clicked on "always calculate possible outcomes" by mistake and now can't figure out how to turn it off. And with 16 teams and over 430 entries, it takes a looooong time.
  Open the preferences window, select 'Reports' and then check the 'Prompt before calculating Possible Outcomes' option. ...
• How does the "show movement on standings" work. I looked at the standings and enabled the "chg" column and always just see hyphens.
  This is part of the Baselines feature which is used to populate the Standings report Change field. Here is additonal information which is also available ...
• Help! I get an invalid serial number even though I registered for OfficePool.
  This is also related to "Not a valid serial number. Please try again" A couple things to check: Make sure you have the latest version ...
• How do I open the app on a mac when I see the following message: “OfficePool 2017” can’t be opened because it is from an unidentified developer.
  The full message you might see is the following: “OfficePool 2017” can’t be opened because it is from an unidentified developer. Your security preferences allow installation of ...
• How do I use the "Auto-Update" with SFTP or FTP?
  You can use the "Save To Folder" option of the "Auto-Update" feature. First you must mount the drive on your Mac or PC. For MacOS: From the desktop, ...
• How to Move or Resize an Off-Screen Window in Windows?
  This can happen for many reason so it might be best to do a Google Search however, this is the most common fix:   In Windows 10, 8, 7, ...
• How to fix this error: "Invalid Response to Database. Password could not be set"
  Seems to be an internet service provider issue or you are using a VPN. One user fixed this by using their phone's hotspot. Or try asking ...